1) INFORMATION COLLECTION AND USE: Antivirus Securities LLC is the sole owner of the information collected through the website/phone/e-mail. We will not sell or rent this information to others in ways different from what is disclosed in this policy.
a) Personal Information: We will ask you when we need information that personally identifies you (personal information) or allows us to contact you through the website or application use. In order to use the Antivirus Securities LLC services, the user must first complete the registration form. During registration, the user is required to give user contact information (such as First and Last name, E-mail address, Postal address, Telephone Number etc.). Antivirus Securities LLC will use your contact details to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our services.
b) Payment Information: If the user registers to use the Service provided by Antivirus Securities LLC, we will collect credit card information, and other payment information necessary to complete a payment from the user on the website. Antivirus Securities LLC may use a third party to process and verify credit cards for billing purposes. This requires us to share user name, credit card number, expiration date and billing address with the credit card processing company. When processing a payment transaction, Antivirus Securities LLC will also obtain information regarding the amount of the payment and other transaction data. We may transfer or disclose this payment information to a third party only to the extent necessary in order to complete the payment processing.
c) Computer System Information:
i) Subscriber Computer: We may also ask for information related to your computer. This may include: information about the date of purchase of your computer, type of computer, identification number of your computer, make and model of your computer and/or any computer hardware, software or peripherals attached to it, condition of the computer, system and registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to provide personalized technical support to you and to help us update our support tools and enhance our supported products list.
ii) Remote Access: While requesting support you may request for the problem to be resolved by taking control of your computer. Antivirus Securities LLC uses qualified tools which allow the user to grant control of user computer to an expert remotely over the Internet so that the expert can diagnose or correct problems. Experts are not allowed to use the remote access software until and unless they have received adequate training in its use, and the user has consented to grant control. In addition, experts will not use remote access tools to obtain confidential or sensitive information stored on the user computer or network, deliberately destroy information on the user computer or network, or cause the user to experience system problems.
d) Live Help Session Records: Antivirus Securities LLC reserves the right to monitor online and off-line sessions between a user and a technical support expert for quality control of the services provided to the customer by Antivirus Securities LLC. In addition, we may record on-line and off-line sessions conducted on the website for user reference and to assist in resolution of disputes and/or potential complaints. The session records will also be used to improve the services, build a support knowledge-base, and/or conduct internal market research. Session recorded data will not be correlated with personally identifiable data about individual customers.
e) Call Recording: For internal monitoring and improving up the quality of services, Antivirus Securities LLC reserves the right to record calls. However, respecting the wishes of the client, we at Antivirus Securities LLC give them the right to either disconnect the call being recorded or otherwise ask us to not record the call at all.
f) Cookies: A cookie is a message given to a web browser by a web server. The browser stores the message in a text file. The main purpose of cookies is to identify users and possibly prepare customized web pages for them. Usage of a cookie is in no way linked to any personally identifiable information while on our site and cannot infringe the privacy of our customers.
g) Log Files: We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use.
h) Sharing: We will share aggregated demographic information with our partners and advertisers. This is usually not linked to any personal information that can identify any individual person.
i) Children’s Online Policy: No part of our website is structured to attract anyone under the age of 13. Consistent with the Children’s Online Privacy Protection Act, we do not collect or maintain information at our website from or sell products to those we actually know are under the age of 13. Please ask your parent or guardian to assist you in using our services if you are under the age of 13.
2) SECURITY: This website takes every precaution to protect information of users. When the user submits sensitive information via the website, user information is protected both online and off-line. When our registration form asks user to enter sensitive information (such as credit card number), the information is encrypted and is protected with the best of the encryption software. While on a secure page, such as our registration form, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when user is just ‘surfing’. While we use encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies is added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment. In situations that are required by law, we may disclose some information about our users to law-enforcing officers.